We ordered the bed for our toddler's first "big girl" bed. When the box arrived, we opened it to find no hardware for assembly. I called the company and a real person answered the phone. They were very nice, super apologetic, and were able to get the hardware express shipped to us so it arrived in just a few days. They also followed up letting me know the status of everything, which was appreciated.
The bed was easy to assemble (once we had all the pieces) and my daughter loves it. When she gets older, we're thinking about finding a way to secure a sheet along the top so she can have tent. I gave it 4/5 because if you get a good/thick mattress, the sides don't do much. They only go about an inch above our mattress, but it's still a great bed.
We are fully in love with this bed, and my 4yo now actually looks forward to bedtime! The design is really cute, and the bed feels very sturdy, and also safe with all edges smoothly rounded. It arrived quickly and neatly packaged, and assembly took a bit of time, which I expected for a bed, but was very straightforward.